ISO Training–ISO 9001:2008 Training - Iso Auditor Training

Classes		Measuring and Managing Customer Satisfaction ISO 9000 and Beyond

ISO 9001:2008 36-Hour Lead Auditor · RABQSA 3-Day Internal Auditor · RABQSA 2-Day Internal Auditor 16-Hour Lead Auditor · RABQSA Introduction to ISO Lean Blended Lead Auditor · RABQSA Understanding and Implementing ISO 9001:2008 2-Day Documentation Rethinking Documentation 1-Day Overview 4-Hour Executive Overview 2-Hour Employee Briefing Process Approach Online Training QMS Concepts and Controls, [M] 09 Ed. ISO Lesson Guide: 9001 Made Easy ISO 9001:2K Delta Training ISO 9001 Requirements from A to Z ISO 9001:2008 Transition Training: Be Prepared ISO 14001 36-Hour Lead Auditor · RABQSA 36-Hour Lead Auditor for Gov't · RABQSA 3-Day Internal Auditor 2-Day Internal Auditor Integrated Internal Auditor Training for ISO 14001:2004 and OHSAS 18001 Blended Lead Auditor · RABQSA Understanding and Implementing ISO 14001 EMS Bridge Training ISO 14001 and the Government Implementing 14001 Integrating ISO 14001 into ISO 9001 2-Day Documentation 1-Day Overview 4-Hour Executive Overview 2-Hour Employee Briefing Process Approach Online Training ISO 14001 Implementation Guide: Step-by-step Guide ISO 14001 Requirements from A to Z Identifying Environmental (ISO 14001) Aspects and Impacts TS 16949 36-Hour Lead Auditor · RABQSA 3-Day Internal Auditor · RABQSA 2-Day Internal Auditor Blended Lead Auditor · RABQSA Understanding and Implementing TS 16949 TS 16949 Core Tools 2-Day Documentation 1-Day Overview 4-Hour Executive Overview 2-Hour Employee Briefing Process Approach Online Training QMS Concepts and Controls, [M] 09 Ed. ISO/TS 16949 Requirements from A to Z ISO/TS 16949 Overview and ISO 9001/QS9000 Transition Worksheet TS 16949 Introduction ISO/TS 29001 Lead Auditor • RABQSA 3-Day Internal Auditor 2-Day Internal Auditor Understanding and Implementing ISO/TS 29001 2-Day Documentation 1-Day Overview Process Approach Online Training QMS Concepts and Controls, [M] 09 Ed. AS9100:2009 40-Hour Lead Auditor • RABQSA AS9100:2009 Auditor Transition Training 3-Day Internal Auditor 2-Day Internal Auditor Understanding and Implementing AS9100 2-Day Documentation 1-Day Overview 4-Hour Executive Overview 2-Hour Employee Briefing Process Approach Online Training QMS Concepts and Controls, [M] 09 Ed. AS9110:2009 40-Hour Lead Auditor • RABQSA Understanding and Implementing AS9110:2009 Online Training QMS Concepts and Controls, [M] 09 Ed. ISO 13485 36-Hour Lead Auditor · RABQSA 3-Day Internal Auditor · RABQSA 2-Day Internal Auditor Introduction to Risk Management Understanding and Implementing ISO 13485 2-Day Documentation 1-Day Overview 4-Hour Executive Overview 2-Hour Employee Briefing Process Approach Risk Management Online Training QMS Concepts and Controls, [M] 09 Ed. ISO 13485 Requirements from A to Z ISO 17025 36-Hour Lead Auditor 3-Day Internal Auditor 2-Day Internal Auditor 2-Day Documentation Understanding and Implementing ISO 17025 1-Day Overview 4-Hour Executive Overview 2-Hour Employee Briefing Process Approach OHSAS 18001 36-Hour Lead Auditor · RABQSA 3-Day Internal Auditor 2-Day Internal Auditor Understanding and Implementing OHSAS 18001 Integrated Internal Auditor Training for ISO 14001:2004 and OHSAS 18001 1-Day Introduction 4-Hour Executive Overview 2-Hour Employee Briefing Process Approach FSSC 22000 (ISO 22000) FSSC 22000 Lead Auditor (Food Safety) • RABQSA 3-Day Internal Auditor 2-Day Internal Auditor Understanding and Implementing FSSC 22000 2-Day Documentation 1-Day Overview Process Approach Private Sector Preparedness PS Prep Training 36-Hour Lead Auditor RABQSA 3-Day Lead Auditor RABQSA 3-Day Internal Auditor 2-Day Internal Auditor Blended Lead Auditor Understanding and Implementing 2-Day Documentation 1-Day Overview 4-Hour Executive Overview 2-Hour Employee Briefing Online Training Standards ISO Lesson Guide: 9001 Made Easy ISO 9001:2K Delta Training ISO 9001 Requirements from A to Z ISO 9001:2008 Transition Training ISO 14001 Implementation Guide ISO 14001 Requirements from A to Z Identifying Environmental (ISO 14001) Aspects and Impacts ISO/TS 16949 Requirements from A to Z ISO/TS 16949 Overview and ISO 9001/QS9000 Transition Worksheet ISO 13485 Requirements from A to Z TS 16949 Introduction Auditing Auditing (CQA) Fundamentals I Auditing (CQA) Fundamentals II Auditing (CQA) Fundamentals III: Auditing (CQA) 2004 BOK Additions Training: Internal Auditing Basics Process Auditing Techniques Continual Improvement Assessment: Promoting and Sustaining Business Results ISO 9001:2008 Transition Training: Be Prepared Improvement Skills and Tools Root Cause Analysis: Solve Problems by Eliminating Causes Continual Improvement Assessment: Promoting and Sustaining Business Results FMEA for Beginners: Taking Preventive Action Improvement Tools and Techniques Measuring and Managing Customer Satisfaction Identifying Environmental (ISO 14001) Aspects and Impacts Measurement System Analysis (MSA) for Beginners By City Albany, NY Atlanta Boston Charlotte Chicago Cleveland Dallas Denver Detroit Hartford, CT Houston Las Vegas Los Angeles Manchester, NH Miami Minneapolis Nashville New Orleans Phoenix Reno Sacramento Seattle St. Louis Washington DC		CTUs: 0.9 • Price: $179 Time: 9 hours The course is designed to provide knowledge of how to measure customer satisfaction and manage a customer satisfaction system. The class not only focuses on how to meet ISO 9001 requirements, but also how to use the system to increase profits and revenues. The course will cover the three tools required by ISO 9001: 1) customer needs assessment, 2) customer satisfaction surveys, and 3) complaint systems. Discover what "customer satisfaction" really means and write your own customer satisfaction plan. The course will help you: Ask the right questions of the right people in the right way at the right time and how to turn data into action. This class is intended for those interested in satisfying the customer and learning the meaning of satisfaction ratings. The Measuring and Managing Customer Satisfaction course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, interactive exercises and quizzes. A handy desk reference and QualityWBT Glossary are included in the class as pdf files. Successful completion of the course will result in a certificate with 0.9 CTUs (9 contact hours) that can be used to meet ASQ certification continuing education requirements or to meet requirements for other organizations requiring on-going education. The subscription length is 180 days (plus one free 30-day subscription extension, if needed). Learning Outcomes Upon the completion of this course, you will be able to: Apply techniques in customer needs interviews Design good surveys # state the new ISO 9001 requirements for customer satisfaction Determine areas that need action Link customer satisfaction and ISO 9001 requirements Critique surveys Write decision-friendly customer sat reports Prepare a customer satisfaction plan Determine when to measure customer satisfaction Use data for improving organization performance-profit Technical Requirements Intel Pentium processor/compatible 800x600 resolution color monitor 32 MB of RAM recommended 28.8 kbps modem okay, high speed preferred A browser such as Internet Explorer, Netscape or FireFox Acrobat Reader (free plug-in) Flash/Shockwave Player (free plug-in) Java Script (installed on most computers) Meet the Instructor: Dr. Sheila Kessler is the author of the Quality Press best seller, Measuring and Managing Customer Satisfaction, Customer Satisfaction, Customer Satisfaction Toolkit for ISO 9001:2000, and Total Quality Service. She is a recognized international expert in the areas of customer satisfaction service, complaint handling, and customer loyalty. She has taught statistics, customer satisfaction, and quality courses at the University of Phoenix, the University of San Francisco, and for over 30 Fortune 1000 companies. She received her PhD. from the University of Washington. Course Developer: QualityWBT Center for Education; Designer: J.P. Russell & Associates Questions? Click here. International Association for Continuing Education & Training (IACET) Authorized Provider of CTUs.




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